Emails from Kalshi only come from these three domains. Everything after the @ in the sender's address must match one of them exactly:
@kalshi.com
@e.kalshi.com
@t.kalshi.com
Demo accounts use a separate address. See Creating and using a demo account.
Addresses you may see
[email protected] and [email protected]: account notifications, including password resets, verification and sign-in codes, and sign-in alerts
Other @kalshi.com addresses: replies from Kalshi Support, product updates and announcements
How to see the full address
Most email apps show only the sender's name. Tap or hover over "Kalshi" to see the full address.
Addresses that are not Kalshi
Any other domain is not Kalshi, even if it contains "kalshi". Watch for addresses that:
Add words before or after the name, like @[word]kalshi.com or @kalshi-[word].com
Add more text after kalshi.com, like @kalshi.com.[word].net
Swap a letter, like the number 1 or a capital I in place of the l
Come from a personal email account instead of a Kalshi domain
Don't open links in emails from these addresses. If an email asks you to do something, you can always open the Kalshi app or type kalshi.com into your browser instead of using its links.
I got a password reset email I didn't request
Password reset emails are sent when someone enters your email address on the Forgot Password page, so they can be genuine even if you didn't ask for one. Receiving one doesn't change your password.
Don't click the link, and don't forward the email to anyone.
If you don't have a Kalshi account, contact Support so we can look into it.
I got a sign-in code or sign-in alert I didn't request
Someone may be trying to sign in to your account.
Don't share the code with anyone, including anyone who says they're from Kalshi.
Change your password from the Kalshi app or kalshi.com, not from a link in an email. If you can't log in, use Forgot Password.
Review your two-factor authentication method. An authenticator app gives the strongest protection if you think your phone or email may be compromised.
Contact Support and let us know what happened.
For more, see Reporting account activity.
I entered my password or a code on a site I'm not sure about
Change your Kalshi password from the Kalshi app or kalshi.com.
Change your email account's password and turn on two-factor authentication for it. Anyone who controls your email can reset your Kalshi password.
Review your Kalshi two-factor authentication method.
Message us in the app and tell us what happened.
Kalshi will never ask you to
Share your password or a one-time code
Send money or crypto to verify your account
Report a suspicious email
Don't reply to it or open its links. Message us in the app and let us know who it came from.